Our 90-day warranty policy

While we stand by our products 100%, each and every one of our lamps is covered under 90 day warranty from date of invoice – just in case. Really, if you think about it, it is our confidence in our products that allows us to make such a guarantee. If there is any problem at all during your 90-day period (or your extended warranty period), please call or email immediately. We will then provide you with an RMA Form (merchandise return authorization number form) and instructions on how to return your projector back to us.

 

Please note that we are not able to accept returns – and will not process refunds or repairs – without the original lamp and RMA unless otherwise specified. In the unfortunate and unlikely case that your projector lamp has expired immediately after your 90 day window has passed, we recommend you still contact us. We may be able to still help depending on the circumstances.

 

 

The 90-day warranty covers workmanship errors and defective products only.

 

Please note that all working lamps returned for a refund will be charged for a 15% restocking fee. Also, be sure to check that the existing problem is one with your lamp, and is not related to any projector or TV malfunction. This 15% restocking fee does not apply to defective lamps, as they are covered under our 90-day warranty. To clarify, the 90-daywarranty does not cover:

 

• Lamps damaged by projector or TV malfunction (i.e. cooling or power supply ,issues, or blast).

 

• Lamps damaged during shipping – If your package arrives damaged, you must file a damage claim with the respective shipping courier as you would with any other product purchase transaction.

 

All returns must be authorized and approved by Projector Lamps World within 30 days from the original invoice date. Shipping and handling charges are non-refundable.

 

 

Important Note regarding returns and damages

We will not accept any returns whatsoever with any damage to or defacing of the manufacturer's original box, which includes shipping your item back to us without exterior packaging. Also, customers are responsible for all return shipping charges.

 

Projector Lamps World recommends using one of our approved carriers who can supply proof of delivery for any return shipments. In order to return malfunctioning or defective products, you must first receive a Projector Lamps World-issued RMA number – which is valid for a 15-day period,and must be requested within 90 days from your original invoice date; your return request must be received with this designated RMA return period. Opened products may be returned for a full refund or exchange – at our sole discretion – with a valid RMA. Unopened products may be returned within 30 days of your original invoice date, but must be accompanied by a valid RMA and all original packaging and enclosures; order cancellations will be subject to a minimum 15% restocking fee.

 

Defective or malfunctioning products may be returned as a warranty exchange with a valid RMA. After your 90-day warranty period has expired, the manufacturer’s warranty will go into effect, and will cover your product depending on their terms and conditions. So you know, most manufacturers offer a 90-day, 500-hour warranty – whoever comes first. For specific information, please contact your lamp’s original manufacturer. If for whatever reason you are having difficulty locating the original manufacturer of your lamp, please contact us so we can assist.

 

Limitation of Liability

Under no circumstances will Projector Lamps World be held responsible for any damages caused by any product or service; or for the failure of said product or service to perform. This includes, but is not limited to loss of use, lost profits, loss of data, lost savings, or any other special, punitive, incidental, indirect, or consequential damages of any kind, whether or not advised of the possibility of such damage.